If you're not 100% happy with your purchase, you can return it for free within 60 days.
Since we only sell online, we’ve created a very low pressure, 60-day return period for you to check out your purchase in the comfort of your own home.
If after that time you decide you'd like to return a product, you can just:
- Email for return label. Just send an email to support@guavafamily.com within 60 days of receiving your product with your Order ID. We'll send over a free return shipping label if your original shipping address was in the contiguous United States. If possible, we like hearing more about why you're choosing to return as it helps our team continually improve our products.*
- Pack shipping box. Print & attach the label to your original box or any box that’ll fit the products.
- Drop off & relax. Drop off at the shipping location and we’ll handle the rest! We can usually process refunds within 3-5 days of receipt to your original form of payment.
*Original shipping fees will not be refunded for the following types of orders:
- An order originally shipped to an address in Alaska or Hawai
- Any expedited shipping fees
- Orders under $50
If you're unsure of how to start your return or need help, just let us know by emailing support@guavafamily.com
Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.